Curse

Zarion Silverarrow · May 29, 2010, 03:06 AM // 03:06

Quote:

Originally Posted by Sir Cusfreak

just wow.
You cant seriously believe that the amount of "I didn't do it" or "it was only a LITTLE botting..." emails means ANYTHING besides there are a lot of people who want thier acccounts back...right? cause thats all it means. number of emails doesn't make right or wrong...

But the careless automated response sure does.

Its OFF"

Whether you boted,whether you boted but think you are innocent,whether you didn't do anything,etc.

If they are going to do that,then just add it in the window thingy were you are banned

"Don't contact us even if you are truly innocent. We have no time for you,to busy on GW2. Bye"

And as towhat the others are saying "Why waste gw2 resources on this?"....is it fair that if I botted on 2005 and got banned on 2005 I get attention from A-net,but if I got banned on 2010,nothing?

This coming from the guy everyone hated because he made an A-net love thread.

I still don't hate them,just don't like them as much.

Feathermoore Rep · May 29, 2010, 03:09 AM // 03:09

Quote:

Originally Posted by Imaginos

PeterNet

With the lack of care for customers why would anyone buy a new copy of GW? Or support GW2?

Because many new people will buy GW2, and there are many people who will never know because they don't visit message boards and it doesn't affect them. Banning almost 4k people (i'm sure more will come) is not that bad. Considering they were few left still playing (albeit by cheating), it suck for the population. But this will overlooked and unheard and ignored by many. Personally i dont see them losing that many customers over this.

Most of this is troll food and people complaining because they think things should always go the customers way. The fact really is that for a game that has been virtually hack free, this was handled very well and their response to support email is appropriate and they even explained why they are handling it this way.

Greed[Exs] · May 29, 2010, 03:15 AM // 03:15

I've seen several replies to this thread stating that they just don't have the manpower to look into and act on these false bans. That's no excuse. If you are prepared to ban 3'700 accounts, you'd better damn well be prepared to look into any mistakes that you have made and own up to them.

3'700 is a lot of accounts, and there is an almost guaranteed margin of error in their, to claim otherwise is naive and just plain stupid.

cormac ap dunn · May 29, 2010, 03:23 AM // 03:23

Quote:

Originally Posted by Zarion Silverarrow

Yea,and I think A-net is just to uptight to ever admit an error. They are having fun (Dhuum,Regina's posts,etc),mocking us with automated GTFO mails,and finding out they have a power over most of GW's players. Were they can say X person is a botter,and it is true,no matter what. Got a problem? no no NO! you are wrong period lalalalalallalalal....reminds me of peter from family guy

but you admitted you used a bot, there was no wrongful accusation. its admirable you admit you did it, but expect that changes nothing. i don't want to be a downer, and in your thread about your problem i posted something to maybe lift your spirits. that being said, this isn't a power trip from Anet, people who did something wrong, such as yourself, got banned, if they handed out temp bans i assure you, people would still cry foul and say it was unfair to them. my thoughts are, Anet banned those accounts for good, they stated that you could purchase new ones, and they encouraged you to submit to support and sent responses, not to answer your questions but as a polite gesture.

I Rogue Syndicate I · May 29, 2010, 03:25 AM // 03:25

Quote:

Originally Posted by cormac ap dunn

but you admitted you used a bot, there was no wrongful accusation. its admirable you admit you did it, but expect that changes nothing. i don't want to be a downer, and in your thread about your problem i posted something to maybe lift your spirits. that being said, this isn't a power trip from Anet, people who did something wrong, such as yourself, got banned, if they handed out temp bans i assure you, people would still cry foul and say it was unfair to them. my thoughts are, Anet banned those accounts for good, they stated that you could purchase new ones, and they encouraged you to submit to support and sent responses, not to answer your questions but as a polite gesture.

If they are going to just auto respond it is a rather shallow gesture....

in my opinion...

Zarion Silverarrow · May 29, 2010, 03:26 AM // 03:26

Quote:

Originally Posted by cormac ap dunn

but you admitted you used a bot, there was no wrongful accusation. its admirable you admit you did it, but expect that changes nothing. i don't want to be a downer, and in your thread about your problem i posted something to maybe lift your spirits. that being said, this isn't a power trip from Anet, people who did something wrong, such as yourself, got banned, if they handed out temp bans i assure you, people would still cry foul and say it was unfair to them. my thoughts are, Anet banned those accounts for good, they stated that you could purchase new ones, and they encouraged you to submit to support and sent responses, not to answer your questions but as a polite gesture.

I know,I never said I was wrongfully banned. I just think,due to my situation,I should be un-banned. I know you don't agree,A-net doesn't either,I don't blame them. But I still belive it,and so do some people.

fireflyry · May 29, 2010, 03:31 AM // 03:31

Go chill out for a week then try again.

It wouldn't surprise me to find out this is just a short term fix to filter out all the QQ, rage and players in denial spamming Anet since the ban.

Some of the expectations in this thread are beyond fantastical.

YunSooJin · May 29, 2010, 03:31 AM // 03:31

I hope ANET wasn't banning based on one-time dll injection, which is arguably completely harmless. Repeated use of a bot program would better signify less savory intentions.

Zarion Silverarrow · May 29, 2010, 03:33 AM // 03:33

Quote:

Originally Posted by YunSooJin

I hope ANET wasn't banning based on one-time dll injection, which is arguably completely harmless. Repeated use of a bot program would better signify less savory intentions.

Yes they were,and sadly some people agree.

Sir Cusfreak · May 29, 2010, 03:36 AM // 03:36

--------------------------------------------------------------------------------

Quote:

I hope ANET wasn't banning based on one-time dll injection, which is arguably completely harmless. Repeated use of a bot program would better signify less savory intentions.

Why not? and what is this argument about completely harmless? because whatever it is, I dont buy it. Yes, One-Time is still wrong, still against the rules, and still rightfully bannable.
Do you think that someone could add in a 'ruptBot and go PvP and ruin a real player's match? once?
why would that be ok?

Zarion Silverarrow · May 29, 2010, 03:40 AM // 03:40

Quote:

Originally Posted by Sir Cusfreak

--------------------------------------------------------------------------------

Why not? and what is this argument about completely harmless? because whatever it is, I dont buy it. Yes, One-Time is still wrong, still against the rules, and still rightfully bannable.
Do you think that someone could add in a 'ruptBot and go PvP and ruin a real player's match? once?
why would that be ok?

Once again,the problem you are poiting out is not actually boting,but its effect.

You oppose to what I did,yet I walked around a town. Didn't affect anyone,hence (according to your idea) I should not be banned,yet you say I should be banned.

And once again,botter or not,the responses are not apropiate.

amaretto creme · May 29, 2010, 03:41 AM // 03:41

I honestly don't think anyone that is QQing about their auto response realizes how many support tickets they've gotten in the past 3 days JUST FOR THIS INCIDENT. You need to back off for a minute, realize that they have way too many people QQing about their accounts and why they got banned, and then you will understand the reason they HAVE to automate responses at this time. If they didn't, you wouldn't get a response for months, more than likely. Please, just wait until it dies down and if you REALLY think that they were at fault for improperly banning you, send in another support request... but you need to wait until the tickets being created about THIS ONE BANNING have died down or you are still just going to get an automated response. They have at least half of those 3,700+ accounts crying to them about how their account got banned, so just calm down.

cormac ap dunn · May 29, 2010, 03:46 AM // 03:46

Look, this thread is about emailing support, if the canned generic response truly bothers you, try to remember there is phone support. I agree, going to the lengthy rinse and repeat of 4 responses is a bit of a farce(it could honestly go down to just the last letter, it would save the drawn out hope they give you.) its better then a " you were banned, please move along we have better things to do". Hopefully, in the next week or so this will all be addressed by Anet one way or another. Until then, relax, and try to remember, its a weekend, this just happened, and though we love to think of Support as machine, there are real people on the other end of that support ticket or phoneline. Give them the time to deal with the staggering number of tickets they no doubt got. its too early to make a judgement call on them ignoring you.

Zarion Silverarrow · May 29, 2010, 03:56 AM // 03:56

*with nba announcer voice*

But the problem isn't really that we are getting automated responses,its the fact that it just says they won't further respond. Whether its true or not doesn't matter,ITS NOT A PROPER SUPPORT ANSWER!

If they can't answer,just.say.so.

amaretto creme · May 29, 2010, 03:57 AM // 03:57

Quote:

Originally Posted by Zarion Silverarrow

Once again,the problem you are poiting out is not actually boting,but its effect.

You oppose to what I did,yet I walked around a town. Didn't affect anyone,hence (according to your idea) I should not be banned,yet you say I should be banned.

And once again,botter or not,the responses are not apropiate.

Of course you should be banned. Whether or not you used it maliciously or not, the program itself (as you have stated in other posts) were used to give you an advantage (make you richer in game) without you being at the computer. Whether or not you intended to use it or not AFTER the fact, you still downloaded it and put on your computer AND ran it (even for less than 5 minutes). I'm sorry, that show intent to use a bot even if it's just for a brief moment. The fact that you even ran it in game, whether or not you stopped it before or after you started farming, doesn't matter. They do not allow you to use bots, and you botted. End of story. All I have to say is, next time, don't give in to any urges of such, or peer pressure (if that's what it was). Stay clean.

And also, they say that so those that KNOW they're guilty of botting won't attempt to respond anymore after it. Those that are not guilty will still probably try if they care enough to, because they probably have a brain and understand that support is swamped right now.

fireflyry · May 29, 2010, 03:59 AM // 03:59

Quote:

Originally Posted by cormac ap dunn

its too early to make a judgement call on them ignoring you.

My thoughts exactly.

Heck they probably dropped the ban then went to Tijuana for the weekend just to avoid pointless botter rage and overflowing inboxes of abuse.

If persistence and patience don't pay off then I'll certainly see the validity and be as equally concerned.

Perkunas · May 29, 2010, 03:59 AM // 03:59

Virtually every time you send an email, resume, or any correspondence to any business, you get an auto response indicating your message was received. In the case of several such communications, they will be sorted by subject, then perhaps another auto response written for those subjects. This way, they, the business can more quickly get to the "important" communications.

Now in the case of ANet, they auto respond all support tickets. I am sure they are being swamped right now, by the innocent as well as the guilty. Eventually the ones that know they were guilty, will stop trying, while the innocent will be less likely to quit trying. These will be the ones that will more than likely be reviewed.

If you are sure you are innocent, keep trying.

snaek · May 29, 2010, 04:00 AM // 04:00

Quote:

Originally Posted by greed[exs]

you'd better damn well be prepared to look into any mistakes that you have made and own up to them.

anet own up to mistakes? ha...good one.

Zarion Silverarrow · May 29, 2010, 04:01 AM // 04:01

Quote:

Originally Posted by amaretto creme

Of course you should be banned. Whether or not you used it maliciously or not, the program itself (as you have stated in other posts) were used to give you an advantage (make you richer in game) without you being at the computer. Whether or not you intended to use it or not AFTER the fact, you still downloaded it and put on your computer AND ran it (even for less than 5 minutes). I'm sorry, that show intent to use a bot even if it's just for a brief moment. The fact that you even ran it in game, whether or not you stopped it before or after you started farming, doesn't matter. They do not allow you to use bots, and you botted. End of story. All I have to say is, next time, don't give in to any urges of such, or peer pressure (if that's what it was). Stay clean.

And also, they say that so those that KNOW they're guilty of botting won't attempt to respond anymore after it. Those that are not guilty will still probably try if they care enough to, because they probably have a brain and understand that support is swamped right now.

Gwad the cycle keeps going...I know the ban was rightfull. I just think I should be unbanned given my situation...Whether A-net disagrees or any of you disagree is irrelevant,I still think so and will defend my idea.

Feathermoore Rep · May 29, 2010, 04:05 AM // 04:05

Quote:

Originally Posted by I Rogue Syndicate I

If they are going to just auto respond it is a rather shallow gesture....

in my opinion...

why? they've already said that they won't answer how they found out the people were hacking.

Everyone of the email/question threads have been like I am banned, but I didn't use any programs, why am i banned.

They obviously don't won't to discuss the details so they can prevent workarounds from happening for as long as possible.

They have proof, told us they had the proof, and told us why they can't share it. They've also told us why the people were banned (in basic form) and have warned about third-party programs, and have stated again their stance on third-party programs. It just no tolerance for the use of the hacks.

So i think the auto-replies are appropriate. I'm sure if you started asking the right questions, you get information related to your case, just not the exact evidence. Time, date, IP all that information would be the most useful to those claiming, "But i didn't bot i swear!" Maybe even slightly more usefull than how they caught you if your really innocent.